1. Find Account
2. Click “Activities” 
3. Click on the row of the active membership
4. Click “Cancel” link
5. Choose cancellation reason from drop down list
6. Change cancellation date, if needed
   • For membership and other activities with recurring billing, change cancellation date to last day of the member’s final billing cycle
   • For programs and other one time fee activities, leave the cancellation date as today
7. Leave the Cancel Sales Transactions selection as is unless instructed otherwise
8. Click “Save”

Notes:

• For activities with recurring billing, any future sales already created beyond the cancellation date will automatically be reversed.