Payments should only be voided if they did not or should not have happened. For example, charging a member by mistake or receipting a payment to the wrong member. Voids of credit card and ACH payments must be completed prior to the daily merchant processor cut-off. After that, the Void function will not work and the refund procedure should be followed instead.

1. Find Account  
2. Click “Activities”
3. Click on the row of the activity with the payment to be voided 
4. Click “Transactions” 
5. Click “Payment Details”
6. Click “Void”
7. Enter comment explaining the void
8. Click “Yes”